Last update: [October 2025]
1. Introduction
Protecting your personal data is a top priority for MonAssistant.ch.
This policy explains what information we collect, how we use it, and what rights you have.
It complies with the Swiss Federal Data Protection Act (nLPD) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Data Controller
MonAssistant.ch
Email: info@monassistant.ch
Headquarters: Switzerland
Hosting provider: Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias (Geneva), Switzerland.
3. Data We Collect
We only collect the information necessary to provide our services, including:
- First and last name (optional)
- Email address
- Phone number (if provided)
- Content of your messages via our contact or subscription forms
- Basic technical data (IP address, browser, date and time of visit) for security and anonymous statistics.
We do not collect sensitive data (health, religion, political views, etc.).
4. Purpose of Processing
Your personal data is used for:
- Responding to your messages and requests;
- Delivering the services you request (administrative assistance, support, etc.);
- Managing your newsletter subscription (with your consent);
- Improving our website and communications.
5. Data Sharing
Your data is never sold or rented.
It may be shared only with:
- Our hosting provider Infomaniak (Switzerland) for secure website and email storage;
- Our trusted technical partners in Switzerland or the EU, only if required to operate the service (e.g., form processing, email delivery).
All partners comply with strict confidentiality and security standards.
6. Data Retention
We keep your data only as long as necessary:
- Until the end of the administrative or contractual relationship; or
- Until you request deletion (see section 8).
Newsletter subscribers can unsubscribe at any time using the link in each message.
7. Data Security
Your information is stored exclusively in Switzerland by Infomaniak, ISO 27001 certified.
We apply technical and organizational security measures to protect against unauthorized access, loss, or alteration.
8. Your Rights
Under the nLPD and GDPR, you have the right to:
- Access your personal data;
- Correct or delete it;
- Withdraw your consent at any time;
- Object to or limit processing.
To exercise these rights, please contact us at: info@monassistant.ch
9. Cookies and Analytics
This website may use essential cookies or anonymous audience-measurement tools (e.g., Matomo or Infomaniak’s built-in analytics).
These cookies do not collect personal data without your explicit consent.
You can configure your browser to block all cookies.
10. Policy Updates
We may update this policy from time to time to remain compliant with applicable laws.
The most recent version is always available on this page.
11. Contact
For any question related to privacy or your personal data:
📧 info@monassistant.ch